FAQs

Orders & Shipping

We provide FREE standard shipping on every U.S. order over $99.

Standard parcels go out via USPS First-Class/Priority or UPS Ground. In-stock items usually leave our Las Vegas fulfillment center within one business day and reach most U.S. addresses in 3-7 business days.

Not yet. Today, we ship only within the 50 U.S. states, Puerto Rico, and the Virgin Islands. 

Free shipping isn’t available for P.O. Boxes; please provide a physical address to avoid delays.

The moment your order leaves our warehouse, you’ll receive an email with a live tracking link. No account login is required.

Carriers charge an $18 address-correction or rerouting fee; this fee is passed through at cost. 

Returns, Refunds & Order Issues

Because we never resell returned supplements and rigorously test every batch for purity, we can’t accept returns once a product has left our facility. 

Email contact@healor.com within 5 days of delivery with photos and your order number. We’ll investigate and make it right.

Approved claims for shortages, incorrect items, or transit damage may be refunded or reshipped at our discretion.

Product Quality & Safety

Dietary supplements are regulated as foods rather than drugs, so they aren’t “approved” by the FDA. However, our formulas are made in FDA-registered, cGMP-certified U.S. facilities and third-party tested for identity, potency, and purity.

Yes—our core line is 100 % vegan, non-GMO, and uses certified organic botanicals whenever available, in keeping with our “science-inspired by nature” ethos.

Yes. All injectable or IV therapies are administered on-site by licensed medical professionals after a physician consultation to ensure safety and proper dosing.

Always check with your healthcare provider before adding any new supplement, especially if you’re pregnant, nursing, have a medical condition, or take prescription medications.

No. These products are not intended to diagnose, treat, cure, or prevent any disease.

Billing & Subscriptions

We mail you a collection kit with step-by-step instructions. Collect your sample, send it to our CLIA-certified partner lab using the prepaid mailer, and view secure digital results in 5-10 days.

Coming soon! Sign up for our newsletter to be first in line for discounted auto-ship plans and early access to new formulations.

Only one promo code may be used per order; free shipping still applies automatically.

Tests & Results

Yes, we provide free standard shipping on all orders over $100. For orders under $100, a small shipping fee applies, which will be shown at checkout.

Healor complies with HIPAA and never sells personal health information. See our full Privacy Policy for details. 

Clinic Services

All drips are prepared and administered at our office at HEALOR and RAREV Med Spa in Las Vegas.

Yes—book online or call 702-362-2273. Same-day slots are often available.

Most infusions run 30-45 minutes; please allow a full hour for check-in and post-drip recovery.